Legal
Terms of Service
These terms govern how businesses (“brands”, “you”) use AINGU, the customer-support platform operated by Aingu AI (“we”, “us”). By connecting an account or using AINGU, you agree to them. If you are using AINGU for a business, you confirm you are authorised to accept these terms for it.
1The service
AINGU lets your team manage customer conversations from WhatsApp, Instagram and Facebook in one place, with an optional AI assistant that can reply automatically, help with orders and send your WhatsApp notifications. The features available to you depend on your plan.
2Your account
- Keep your sign-in details secure, and make sure only authorised people on your team have access.
- You are responsible for everything done through your account.
- Tell us promptly at support@aingu.com if you believe your account has been accessed without permission.
3Your responsibilities
- Follow Meta’s terms and policies for WhatsApp, Instagram and Messenger, including the WhatsApp Business Messaging Policy and Commerce Policy.
- Only send marketing messages to people who have agreed to receive them from you, and honour requests to stop.
- Make sure the information you give AINGU — your products, prices, policies and delivery terms — is accurate and kept up to date, because the AI assistant relies on it to answer your customers.
- Have a lawful basis to use your customers’ information, and tell them how you handle it.
4Acceptable use
You must not use AINGU to:
- send spam, or messages that are unlawful, deceptive, harassing or harmful;
- sell or promote anything prohibited by Meta’s Commerce Policy or by law;
- collect information you have no right to collect, or misuse your customers’ information;
- interfere with, overload or try to gain unauthorised access to AINGU or any connected service.
5The AI assistant
The AI assistant writes replies from your conversations, your product catalogue and the policies you give it. It can make mistakes. You can review its replies, correct how it answers, hand any conversation to your team, and switch the assistant off at any time. You remain responsible for the offers and commitments made to your customers on your behalf.
6Other services you connect
AINGU works with services such as Meta and Shopify. Your use of those services is governed by their own terms. Charges that Meta makes for WhatsApp messages are separate from AINGU’s fees, and are paid as agreed with you.
7Fees
You agree to pay the fees in your plan, agreement or invoice, on the terms stated there. We will tell you in advance before changing the fees for your plan.
8Your data
Your conversations, customer information and content remain yours. We use them only to provide and improve AINGU for you, as described in our Privacy Policy. You can ask us to export or delete your data.
9Availability and changes
We work to keep AINGU available and reliable, but it may occasionally be interrupted for maintenance or because of problems with connected services such as Meta. We may improve or change features over time, and will tell you before removing a feature you rely on.
10Suspension and ending the service
- You may stop using AINGU at any time.
- We may suspend or end access if these terms, Meta’s policies or the law are breached, or if continuing would put other users or the platform at risk. Where we can, we will tell you first and give you a chance to fix the problem.
- When the service ends, you can ask us to delete your data, as described in our Privacy Policy.
11Disclaimer
AINGU is provided “as is”. To the extent the law allows, we make no promise that it will be uninterrupted or error-free, or that it will produce a particular business result.
12Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential losses, or for lost profits, revenue or data. Our total liability for any claim relating to AINGU is limited to the fees you paid us in the three months before the claim arose.
13Governing law
These terms are governed by the laws of Pakistan, and the courts of Karachi have jurisdiction over any dispute arising from them.
14Changes to these terms
We may update these terms. We will publish the new version on this page with a new effective date, and tell you about significant changes before they take effect.
15Contact
Aingu AI, Karachi, Pakistan
support@aingu.com