AINGU answers every customer, confirms cash-on-delivery orders, places orders in Shopify and brings back abandoned carts — on WhatsApp, Instagram and Messenger, around the clock.
A few of the brands running on AINGU — footwear, denim, menswear, baby care and more
Watch AINGU answer customers, confirm orders, bring back abandoned carts and hand the hard conversations to your team, across WhatsApp, Instagram and Messenger.
AINGU reads the customer's real situation — their orders, their cart, what they said last week — then answers, finds the product and takes the order. In whatever language they wrote in.
Is this one still available? Size 3811:07 PMCash on delivery only works when the customer actually wants the parcel. AINGU checks before it ships, chases the carts that didn't finish, and keeps the customer informed until the review.
The moment an order lands in Shopify, AINGU messages the customer with the items and the total. One tap to confirm, one tap to cancel. Cancellations happen before you pay the courier, not at the door.
When a checkout is left behind, AINGU sends a reminder with the exact items. Then it does what an email can't: answers the question that stopped the purchase, and places the order when the customer says yes.
The tracking number goes out the moment Shopify marks the order fulfilled. And when a customer still asks "where is my order?", AINGU answers from the live status, found by their phone number.
After delivery, AINGU asks how it went. Happy customers are taken to Judge.me or Google. Unhappy ones become a private ticket for your team — not a public one-star review.
WhatsApp, Instagram, Messenger and website chat in one inbox. Anything outside the rules you set becomes a ticket, and the AI goes quiet on that conversation until your agent closes it.
Each conversation shows who is handling it — the AI, an agent, or a ticket. Agents reply from the same screen, and AINGU stops answering that chat the moment a person steps in.
Refunds, complaints, a photo of a damaged product, a customer who asks for a human — each becomes a ticket with the whole conversation attached, assigned to your team by department, with close reasons your managers can report on.
Customers can call your WhatsApp number. Your agent answers from the dashboard, and every call is recorded, transcribed and summarised in English — with the outcome, follow-up and orders mentioned — then opens a ticket on that customer's chat.
The customer called about order #WE-9302: the courier had returned the parcel after two failed attempts because her phone was unreachable. Sara re-confirmed the address and phone number and re-booked delivery for Thursday. The customer was satisfied.
Conversations, AI share, orders confirmed, carts recovered and reply times, per brand and per channel. Every recovered cart and AI-placed order carries the conversation it came from.
Every figure below is measured inside AINGU, with test traffic removed. A cart only counts as recovered when the customer bought after our reminder.
The footwear and accessories brand has run WhatsApp, Instagram and website chat on AINGU since September 2025 — 35k+ conversations and 15k+ orders confirmed on WhatsApp.
The denim brand's orders through AINGU more than doubled between April and September. 20k+ orders confirmed on WhatsApp, 69% of customer messages answered by AI, and every ticket routed to the right department.
The menswear brand has handled 20k+ conversations since February, confirmed 10k+ orders on WhatsApp, and answers Instagram DMs from the same inbox — with 76% needing no human at all.
Five stores, five WhatsApp numbers, one team — live since September 2026. 1k+ orders confirmed on WhatsApp in the first month, with the AI answering 73–86% of customer messages, brand by brand. Read the case study →
Measured on 25 September 2026; brand figures are rounded. "AI-answered" counts customer messages that received an AI reply with no human reply needed. Cart recovery counts only carts that received a reminder and were then completed.
No new app for your customers to download and no new system for your team to learn. AINGU sits on top of the channels you already sell on.
The footwear brand was the first store live on AINGU. Today the agent handles WhatsApp, Instagram and website chat, confirms every cash-on-delivery order, and answers thousands of conversations a month with a median reply of 39 seconds.
Read the case study
2.5k+carts recovered after a reminderAs the denim brand's volume more than doubled, its support team didn't have to. AINGU confirms each order, answers stock and size questions, and turns exchanges and refunds into tickets for the right department.
Read the case study
20k+orders confirmed on WhatsAppA premium menswear brand needed answers that sound like the brand, not a bot. AINGU replies in 29 seconds on average, handles 76% of customer messages end to end, and hands product photos and complaints to the team with full context.
Read the case study
29 smedian AI reply timeEvery brand runs a different volume, so we quote AINGU for yours. Your whole team uses it with no per-seat charge, and Meta's own WhatsApp message fees are billed to you directly by Meta, never marked up.
Every feature, live on your real WhatsApp number, with your real catalogue. Walk away before day 8 and you pay nothing.
Tell us about your store, your channels and your monthly chats. We'll send you a clear price for your volume, whether you're one brand or a group of them.
Still deciding? Bring your catalogue and one difficult customer scenario to the demo. We'll show you how AINGU handles it live, on your real products.
Ask us liveWe connect your Shopify catalogue, then load your policies, size charts, outlet list and approved answers into its knowledge base. You set the tone and the escalation rules, and you review real test conversations from your own phone before it goes live.
Whatever your customers write in. AINGU handles English, Urdu and Roman Urdu mixed in the same message, and replies in the customer's language and your brand's tone.
Always. Your team sees every conversation, can take over any chat, and decides what the AI may do — for example, place orders but never promise a refund. Anything outside those rules becomes a ticket with the full conversation attached, and the AI stays silent on that chat until your agent closes it.
Yes. It collects the address in the chat and creates the order in Shopify, and it can change sizes or cancel before dispatch. Every order it creates or edits is tagged in Shopify so your team can see the AI did it.
AINGU runs on the official WhatsApp Business Platform through Meta, with your own approved templates. It never uses unofficial devices, browser automation or grey-area tricks that get numbers banned.
Most Shopify brands are live within a few days: connect WhatsApp and Shopify, load the knowledge base, test, then switch on. Larger catalogues or multi-brand groups take a little longer.
Two separate bills. Meta charges per WhatsApp message under its own rates, paid to Meta directly. AINGU is quoted for your volume: start with the 7-day free trial, then contact us for pricing. We show you your Meta cost inside the dashboard and help you keep it down.
AINGU answers every conversation at the same time, with no queue. Your team only sees the chats that cross your escalation rules, however many messages come in.
Twenty minutes. We connect AINGU to your catalogue, show it answering your real customer questions in your customers' language, and give you an honest picture of what it would handle before you spend anything.
We'll get back within one working day.