The same agent, the same knowledge base and the same tickets, whichever app the customer used.
× AINGUA premium menswear brand needed answers that sound like the brand, not a bot. AINGU replies in 29 seconds on average, handles 76% of customer messages end to end, and hands product photos and complaints to the team with full context.
Avant Garde Original designs menswear — linen shirts, knit polos, corduroy, pleated trousers — with a following that shops from Instagram as much as from the website. A large share of its customer conversations start as an Instagram DM.
Two inboxes, one small team. Instagram DMs and WhatsApp messages arrived in different places, product questions came with screenshots of posts, and a premium brand can't answer with a stiff template. It needed one agent across both channels that reads like the brand.
The same agent, the same knowledge base and the same tickets, whichever app the customer used.
A photo or a screenshot from a post is matched to the catalogue, with colour and stock checked before answering.
Every order messaged with its items and total; confirm or cancel with one tap before dispatch.
Address collected in the conversation, order created in Shopify, size changes applied before dispatch — each one tagged so the team can see the AI did it.
Reminders with the real cart and real answers, in the customer's language.
Complaints, refunds and anything outside the rules become tickets with the whole thread attached; the AI stays quiet until the agent closes it.
Measured inside AINGU on 25 September 2026, with test traffic removed. "Answered by AI" counts customer messages that received an AI reply with no human reply needed. A cart counts as recovered only when the customer received a reminder and then completed the purchase.
Twenty minutes, your real catalogue, your real customer questions in your customers' language. No contract, no credit card.