Live stock, prices and size charts from Shopify, in English, Urdu or Roman Urdu — including matching a customer's photo to the right article.
× AINGUWalkeaze was the first brand live on AINGU. Today the agent runs the brand's WhatsApp, Instagram and website chat, confirms every cash-on-delivery order and answers thousands of conversations a month with a median reply of 39 seconds.
Walkeaze sells women's footwear, bags, wallets and jewellery online and through its own retail outlets. A large catalogue with many sizes and colours means most customer messages are about the same few things: is this in my size, how much, when will it reach me, where is my order.
Almost every order is cash on delivery, and every one of them needs a conversation before it ships. Size questions arrive at midnight, order-status questions arrive at 2 am, and a support team can only answer during the day. Abandoned checkouts were followed up by hand, when there was time.
Live stock, prices and size charts from Shopify, in English, Urdu or Roman Urdu — including matching a customer's photo to the right article.
Every new order is messaged with its items and total; the customer confirms or cancels with one tap before dispatch.
"Kahan hai mera order?" answered from the live fulfilment status, found by the customer's phone number.
A reminder with the real cart, then real answers to the question that stopped the purchase, then the order placed in Shopify.
Exchanges, complaints and anything outside the rules become tickets with the whole chat attached; the AI goes quiet until an agent closes them.
Customers can call the WhatsApp number; agents answer in the browser and every call is recorded and summarised in English (early access).
Measured inside AINGU on 25 September 2026, with test traffic removed. "Answered by AI" counts customer messages that received an AI reply with no human reply needed. A cart counts as recovered only when the customer received a reminder and then completed the purchase.
Twenty minutes, your real catalogue, your real customer questions in your customers' language. No contract, no credit card.